When I started my real estate practice, it may surprise you to know that it wasn't just because I like houses. Yes, of course, I enjoy seeing a tastefully decorated home as much as the next person, but it wasn't that love of houses and design that beckoned me. I was after a business, a business where the relationships that I build with my clients are the fuel, rather than the individual transactions. Listening to you, helping you to determine what your options are and what will best meet your needs, that's where my enjoyment comes from. And the fact that, to serve you, I get to work with interesting homes, designs, colors and architecture is a bonus.
So here I am, now 18 years later. Sharing my knowledge, not only with you as clients but with other brokers. And enjoying it all so much! Here's what you can count on.
Enhanced Customer Service
Commitment to our own training and expertise is key to the level of service that all of us here at Group Estes Realty offer you. We maximize the National Association of REALTORS® benefits as much as possible… and a key component of that is making the most of access to local Real Estate Attorneys through education. As the law evolves, and it always does, getting training time with the resources on the front lines enhances our knowledge base.
Commitment to technology. Just as the law evolves, so does the technology that we use to present properties. We are always looking for enhancements to what we offer to our sellers, to best characterize and portray what each property offers.
Commitment to additional resources. We believe in expertise, and when I cannot offer you that personal credibility with my own skill set, I will pull in other resources to assist me. We also maintain a database of licensed vendors (from lenders to contractors to roofers and painters and more) to facilitate any needs that you may have.
Having personally bought and sold several homes on both coasts, I know how easy it can be if the right team is working for you, and how stressful it can be if things go sideways. And I can tell you from experience that when things do go sideways (and you might be surprised how often something does), you don't just want an average team serving you and your interests. When the going gets tough, average – whether communication, expertise, listening and negotiating skills, creativity and strategizing and more – just isn't good enough. My job, and my passion, is to make whatever challenges that present themselves as transparent as possible to you by delivering exceptional creativity, communication and service.
You are so much more than a transaction to me
Buying a home or selling a property is frequently an emotional experience, introducing change and complexity, and requiring a lot of timely, frequently intense, decisions. You deserve to be heard, to be advised of your rights, and to receive consistent communication and follow-through, in short, to be served so that the results that you want and need are achieved. That is my commitment to you.
This business that I have created goes way beyond exchanging keys. It is about serving you and the people in your life, whatever your goals, whatever your timeframe, whether locally or beyond.